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As in "my table is full of food please come back with your trolley a bit later" as soon as you say "not right now I gave up waiting for a trolley to stop at our table and left. Still scratching my head from what can only be described as the worst customer service experience of my life Choosing to have Yum Cha at Carindale Shopping Centre today turned out to be quite a stressful experience when my mother simply made a complaint to I can understand that receiving complaints is not a pleasant experience for anyone but as someone who is required to serve customers she should be trained adequately to take on a customer complaint in a professional manner.

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Not by attempting to argue with them and then force to make her point by throwing a sample of every type of sauce they have in the kitchen in front of me then storming off. This poor level of service had most of us feeling very uncomfortable and put most of us off our food by this point. While during this time my water I ordered had not arrived, all staff were ignoring our table and so my partner could not even order any food not that he really felt they deserved our business anyway.

But this was not the worst to come Next mum decided to have a private conversation with the manger to discuss her concerns about the poor level of service received in an attempt to improve the situation, when multiple staff started to surround our table. Then the owner wanted to make himself known from the crowd by raising his voice to mum in front of the entire restaurant causing a massive scene unnecessarily. The difference being that you clearly cannot handle a complaint! His behaviour was absolutely stunning as he went on about how abusive my mum was to the waitress she made a simple complaint to about the sauce she received with her meal.

This man was definitely not one that anyone could possibly come to any agreement or happy resolution with as he ranted and raved to the entire restaurant. While most customers looked on in shock and surprise, hopefully making his management technique look like an utter embarrassment to everyone else too.

Then as we decided to move on from his establishment gladly he started to yell to the staff to call security.

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Wow, that was next level, as we simply made a complaint originally and this whole ordeal was blown completely out of proportion and now his treating us as criminals as we all walked towards the register to pay something that he should have offered to cover to keep his customers happy after the awful experience received. Granted there were some staff that acted professionally including the woman trying desperately encourage the owner to treat the customer with more respect and the lovely lady who ended up offering me a small discount at the register.

Eventually when security came they also dealt with the matter professionally and we are all left wondering how people like this can even stay in business?! Just thought I should share my story. We ordered Asian greens and wonton soup to start. The trolley came around and we chose one basket and that was it! The only time we were noticed was when we were patiently standing at the cash register to pay. It was a nondescript, tasteless meal and the service was extremely poor, which is a shame as we have previously enjoyed eating there.

Will never go there again More. Nice enough spot, great friendly and quick service, reasonable price, but it was just lacking something. A lot tasted similar, salt and pepper chicken was excellent. Happy to give 3. Busy and noisy but the food is so fresh wether you order from the cart or kitchen. Using a voucher so we didn't go for yum cha but enjoyed a 9 meal 'banquet - 5 entrees yum cha style, 3 main meals 1 fried rice, a mongolian lamb, steamed vegetables and a warm custard tart.


Restaurant is inside the shopping centre near There isn't a great ambience althogh it is in the cafe area, but is a step up on the food court area. There are seats inside and outside the cafe. It is licenced with a number of beers and wines available. Service is quick and friendly, with a couple of yum cha carts moving around. The food was fresh and warm and tasty.

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A pleasant place with good food and reasonably priced - quick snack whilst shopping, friends catchup or a family dinner type eatery. I always enjoy yum cha, the service is fast and the food is always so incredibly tasty. Definitely will be back for more! Went as a group of 4 for lunch, shared several dishes including the white bait, bbq pork, sweet and sour pork and sui mai.

The sui mai was excellent.

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Service was very good, all in all a very good lunch. Attended with 4 others, decided on traditional chinese menu. Excellent choices on menu, excellent staff service. Food great.

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Be careful of the fine print! The small print said only one per table. When the food arrived, it was tasty. Nothing to rave about but satisfactory. Probably not worth the money asked for it. We wanted to Nowhere did it say you cannot split the bill until you get to the register. Then there is a small line saying that you can't split bills. It would have been handy to know this from the very start of our meal. Also the bill is not itemised so it's hard to see what prices we were charged for the various meals we ordered. We looked up a Groupon voucher but again had to read the small print surrounding the banquet.

Would have been no cheaper than just ordering 3 meals for our three guests. A bit of a disappointing experience overall More. Flights Holiday Rentals Restaurants Things to do.

Log in to get trip updates and message other travellers. Yum Cha Cuisine, Brisbane. See all restaurants in Brisbane. Yum Cha Cuisine Unclaimed. All photos I was well looked after from the moment I stepped into their store and could have stayed all afternoon.

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I left with a full cup, relaxed and my pedicure was fantastic, thanks Chloe! Something I will keep treating myself with every couple of weeks! I already cannot wait for my next visit, I might add on a massage next time!

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